Please visit our website and submit your 9 digit card code and click on the register button. Next register to create your online account and register your card. Follow the instructions on-screen to activate.
This can be retrieved from the website once you have registered in step 1 or call our automated system on +44 20 3475 5351 (Europe) or +1 604 200 0554 (Americas) and follow the instructions. Please ensure that you have your card to hand when calling. We recommend that you do not share/ disclose your PIN.
Most public ATMs will allow you to change your PIN.
If you have any issues or queries relating to your prepaid Mastercard®, please call customer services using these details.
We can’t answer cardholder queries by email. Local call rates apply.
+44 20 3475 5351 (Europe)
+1 604 200 0554 (Americas)
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