Customer Service

Please visit our website and submit your 9 digit card code and click on the register button. Next register to create your online account and register your card. Follow the instructions on-screen to activate.

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This can be retrieved from the website once you have registered in step 1 or call our automated system on +44 20 3475 5351 (Europe) or +1 604 200 0554 (Americas) and follow the instructions. Please ensure that you have your card to hand when calling. We recommend that you do not share/ disclose your PIN.

Most public ATMs will allow you to change your PIN.

If you lose your card or it is stolen then please contact our Customer Service Team without undue delay on +44 20 3475 5351 (Europe) or +1 604 200 0554 (Americas).

Alternatively, you can also report your card lost or stolen in your online account.

If you have any issues or queries relating to your prepaid Mastercard®, please call customer services using these details.

We can’t answer cardholder queries by email. Local call rates apply.

  • +44 20 3475 5351 (Europe)

  • +1 604 200 0554 (Americas)

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If you would like to find out more about how eMoneyFlow can help your business, please get in touch using the form below.

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