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Cards can only be sent to the EEA which is the 28 Member states
Republic of Cyprus
You can order as many cards as you require for your business.
EURO, GBP and USD
Yes, you will be required to pre-fund an account from which you will be able to transfer funds to the cards instantly.
You will be informed of the bank account details and reference number to use.
Yes. All merchant float account funds are held at Clearbank (GBP) and LHV Bank (EUR). Once the money is loaded onto the cards, they are backed by Barclays Bank, and the card holders funds are protected by the UK Financial Conduct Authority and backed by the Central Bank of Europe up to 100,000 EUR/account. The regulation requires all client funds to be segregated and safeguarded.
Therefore your payout money is safe.
Cards are ordered on the Secure Portal which you will have access to via a secure login. The secure login will be sent to you once your application has been approved by the bank.
You will be able to then request cards for individuals.
You will need to provide:
- First Name
- Last Name
- Home address
- Mobile phone number
Yes, you will need to upload individual KYC documentation into the secure portal when asked to – this is to verify the cardholder and their home address.
The following documents will be accepted (all four corners of each document must be made visible)
- Government issued ID
- Utility bill (issued inside 90 days)
Note that your newly uploaded cardholders will appear on the secure portal on Tuesday once they have been verified by the bank.
A complete review and approval of the documents typically takes 24 hours.
Cards are shipped every Tuesday. They will be shipped using UK Royal Mail services.
Please allow up to one week to receive the card.
Cards are funded from within the portal – which has secure access login only.
Card loads can be done:
- Via the portal manually
- Via bulk upload method
The cost for each load made to each individual card is as follows:
- 1.00 GBP
- 1.00 EUR
- 1.50 USD
Your merchant/partner will be arranging for you to have a card sent directly to your home address. Once they have ordered your card it will be sent direct to your home by UK Royal Mail service.
You will receive instructions on how to log into the eMoneyFlow secure portal on the document that your card will be attached to – please read that letter and follow the instructions.
You will be provided with a unique NINE digit card code (this is on the front of the card).
Using this number and your date of birth you will be able to log into the secure portal.
In the portal you will need to set your password and then activate the card.
You will not be required to sign any agreement. All we ask is that you sign the back of the card for security purposes.
Your balance will be presented to you with your secure portal.
You will find your card PIN displayed within the secure portal.
If you lose your card or it is stolen then please log into your online admin and click on the button “Report lost or stolen card”.
Alternatively, contact our Customer Service Team without undue delay on:
+44 20 3475 5351 (Europe)
- +1 604 200 0554 (Americas)
Please use the following link to log into your online account:
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Most cost-effective way when paying people